Mulberry House

Residential Care in St Leonards-on-Sea

At Mulberry House, our dedicated and experienced team is at the heart of the care we provide.

Our staff bring a wealth of knowledge and experience to their roles and are committed to getting to know each resident as an individual. We take time to understand people’s personalities, preferences, routines and life experiences, enabling us to provide care that is genuinely centred around them.

Kindness, patience and consistency are central to our approach. By building positive relationships with residents and working closely with families and other professionals, our team creates a supportive environment where people can feel comfortable, valued and understood.

Based in St Leonards-on-Sea, near Hastings, Mulberry House offers high-quality care in a warm, relaxed and welcoming residential setting.

Positive Behavioural Support

Mulberry House staff are committed to delivering our Positive Behavioural Support Strategy and are trained in accordance with the underlying principles:

Seeks to understand the reasons for behaviour so that unmet needs can be met
Considers the person as a whole, their life history, physical health and emotional needs
It’s proactive and preventative, focusing on the teaching of new skills to replace behaviours that challenge
Combines perspectives from different professionals.

We base our approach around the individual, and while historical assessments can provide insightful backgrounds, they are not the sole basis of our support plans.

After finishing university I was unsure what career path I wanted, I had always worked in care homes as a carer since I was 16 yrs old in the holidays and weekends, so caring seemed like a more natural career path. My whole family were ex-army and I looked into doing my nurse training within the armed forces, what started as an idea from my mum, very quickly progressed into army recruitment and selection processes at Pirbright and Lichfield and joining the Queen Alexandra’s Royal Army Nursing Corps. I started my student nurse training with the Army at University of Portsmouth, becoming a registered nurse in adult health.

I had a varied and exciting army career, being deployed on multiple operational tours to Iraq, Kuwait and Bosnia as well as working in a multitude of ministry of defence hospital units across the UK and carrying out military exercises, I worked predominantly as a high dependency surgical nurse. As with all good things though, it came to an end after 9 years when I fell pregnant with my first child. Realising that operational commitments to the Army and babies definitely do not mix well, I left the Army and immediately moved back to Hastings and St Leonard’s to be closer to family.

As a stop-gap, I applied for a job as a registered nurse at a nursing home in St Leonard’s called “Queen Mary’s”, imagine my surprise at seeing my QARANC cap badge above the door!! I thought this would just be for a little while until I found what I really wanted to do. I found however that the environment suited me really well, I loved the ethos and the camaraderie with colleagues you get to know so well and drive to do a good job that was at the heart of everything. Time progressed and I became a clinical lead, then deputy manager and then was appointed Registered Manager in 2014. We have built a strong team of dedicated and long serving professionals at Mulberry House and I still love it as much as the first day I walked in.

It’s an absolute rollercoaster some days, but I always strive for us to do things better.

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Reviews

"My mother stayed at Mulberry as a respite guest for 2 weeks. Due to COVID, we were unable to visit so a very stressful time for the family. All the staff at Mulberry were fantastic during this time. They answered all our concerns with empathy and kept us updated and supported each day whatever time we called them. Mum was very pleased with 'all the lovely staff that have been so kind to me'. Thank you Mulberry, we couldn't have asked for more even though this must be a very stressful time for you all as well."

"My old mum, who suffered from Alzheimer's, was moved to Mulberry House in February 2022 and she passed away there in June 2022. I cannot speak highly enough of the wonderful staff who cared for her while she was there as I was unable to as I live in the north east. Nothing was too much trouble and they made her last few months happy ones. Carers do not get enough credit, especially those who care for people who are at the end of their lives. These people are truly remarkable and what they do is far more than a job to them. They have my admiration and deepest respect. I will be eternally grateful for what they did for Mum. Thank you so much to you all."

"Mum has been in Mulberry House for 9 months and she is very happy. The staff are wonderful and are always there to help her. Being almost deaf and with dementia, things can be scary for her but the staff always make her feel comfortable and put her first. I can't thank them enough. Being able to visit today for the first time in 5 months has been wonderful. She was so happy."